Property PR Hub

21st Century community relations: using online communications to benefit resident liaison published in Construction Manager

From the first planning meeting to the last construction vehicle leaving site, building benefits from positive communication with local residents.  And as the way in which people’s approach to communication changes, so too should the construction industry’s.  The internet is changing communication in every context.  Today over 90% households have internet access, 73% adults own ...
Consultation Hub

How the web is changing construction community liaison strategies published in Construction Manager

Digital communication is transforming how contractors approach stakeholder liaison on major projects. Penny Norton explains. From the first planning meeting to the last vehicle leaving site, construction benefits from positive communication with local residents. And as the way in which people’s approach to communication changes, so too should the construction industry’s. The internet is changing ...
Consultation Hub

The book tour goes to Belfast

On Friday I’ll be in Belfast presenting to a law firm and the Northern Ireland Council for Voluntary Action on the importance (and context, structure, issues and techniques) of consultation in planning. I’ll be covering some of the content of my book Public Consultation and Community Involvement in Planning: a twenty-first century guide and Rhion ...
Consultation Hub

Professionalising consultation in planning published by The Consultation Institute

The law surrounding statutory consultation is extensive. And yet when developers consult on planning applications, there is a stark absence of official guidance, regulation and case law. Why, in a discipline led by professionals – chartered surveyors, planning consultants and lawyers – is the approach to consultation so lacking in professional rigour?  Because in most ...
Consultation Hub

Consultation challenges: reducing risk by capitalising on communicating published in CoStar

Consultation can deliver a real insight into a local area, create enduring beneficial relationships and of course provide the information necessary for a comprehensive Statement of Community Involvement (SCI) and ultimately achieve planning success. Yet frequently developers view consultation as a risk – more often than not because of concern that vocal locals may ambush ...
Consultation Hub

Working with the Consultation Institute

I am delighted to have been asked to become an Associate of The Consultation Institute (tCI), joining and network of consultants who have considerable expertise in consultation and public engagement. The Consultation Institute fulfils the important role of promoting high-quality public and stakeholder consultation in the public, private and voluntary sectors. Never was there as ...
Property PR Hub

Changing levels of involvement in planning

The first decade of the twenty-first century was a new era in which individuals were given the opportunity to become more active, with significantly more control whether as a purchaser, a customer or a commentator. This was largely due to increasingly interactive internet-based communications but also brought about through growing customer choice (for example in ...